1 Information We Collect

Depending on how you interact with our website, we may collect the following information:

• Contact information: Your name, telephone number, email address, and other details you provide when contacting us.
• Enquiry information: Your questions about TIENS products, business opportunities, training, seminars, events, or other services.
• Registration information: Details you provide when registering for an event, training session, or other activity.
• Technical information: Information such as browser type, device information, IP address, pages visited, and website usage data, where collected through server logs or analytics tools.
• Cookie information: Information collected through cookies or similar technologies, if these are used on our website.

We collect information that is reasonably necessary for the purposes described in this Policy.

2 How We Use Your Information

We may use your information to:

• Respond to enquiries and requests for information.
• Provide details about products, training sessions, and events you ask about.
• Manage registrations and related communications.
• Maintain, operate, and improve our website.
• Protect the website and address technical or security issues.
• Send promotional information where permitted by law and, where required, with your consent.
• Meet applicable legal and regulatory obligations.

We will not use personal information for unrelated purposes without an appropriate lawful basis.

3 Consent and Communication Preferences

Where required by applicable law, we will obtain your consent before collecting or processing personal information for the relevant purpose.

If you have agreed to receive promotional communications, you may opt out by following the instructions in the communication or contacting us directly.

Where processing relies on consent, you may withdraw that consent using the available method or by contacting us. Withdrawal does not affect processing that was lawful before withdrawal.

4 Cookies and Website Analytics

Our website may use cookies or similar technologies to support website functionality, understand visitor activity, and improve user experience.

You may manage cookies through your browser settings. Where required by applicable law, consent will be obtained before using non-essential cookies or tracking technologies.

If third-party analytics, advertising, or tracking tools are used, this Policy should be read together with any applicable cookie notice and the relevant third-party privacy information.

5 Sharing of Personal Information

We may share personal information where reasonably necessary with:

• Website hosting and technical service providers.
• Communication providers used to respond to enquiries.
• Event or training organizers involved in an activity you request.
• Relevant product or business representatives when necessary to respond to your enquiry and permitted by law.
• Government authorities or other parties where disclosure is required by law.

We do not sell personal information as a standalone product.

Where service providers process information on our behalf, we will take reasonable steps to ensure appropriate safeguards are in place.

6 Data Security

We take reasonable measures appropriate to the information we handle to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

7 Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, respond to enquiries, manage registrations, maintain necessary business records, resolve disputes, or meet legal obligations.

When information is no longer required, we will delete it or anonymize it where appropriate and lawful.

8 Your Privacy Rights

Subject to applicable law, you may be entitled to request information about the processing of your personal data, request correction or deletion, withdraw consent where processing relies on consent, or exercise other applicable privacy rights.

To make a request, contact us using the details provided below. We may need to verify your identity before responding.

We will handle your request in accordance with applicable law.

9 Children's Privacy

Our website is not intended to collect children's personal information unnecessarily.

If you believe a child has provided personal information inappropriately, please contact us so that we can review the situation and take appropriate action under applicable law.

10 Third-Party Websites

Our website may contain links to external websites, social media platforms, or third-party services.

We are not responsible for the independent privacy practices of those third parties. Please review their privacy policies before providing them with your personal information.

11 Changes to This Privacy Policy

We may update this Privacy Policy when our website, data-handling practices, or applicable legal requirements change.

The updated version will be published on this page with a revised date. Please review it periodically.

12 Contact Us

For privacy questions, requests concerning your personal information, or complaints, please contact: